
The Problem
A Crisis of Connection.
Across the nonprofit world, participation is shrinking and trust is fading.
Donor retention has fallen to 42%, while barely half of Americans still trust nonprofits—the lowest confidence in over a decade.
For too long, organizations have measured dollars instead of connection.
They can track every click—but not what truly keeps people engaged: belonging and trust.
As loyalty thins and giving concentrates in fewer hands, the challenge ahead isn’t just how to raise more money—it’s how to rebuild the relationships that keep our communities alive.

Can belonging become the next metric that rebuilds trust?
Why Nonprofits Are Losing the
Human Side of Belonging
Pamela Geller, EMBA Canidate
Passionate about turning data into connection
A marketing director opens her laptop to a dashboard of vanishing donors. Two thousand emails sent. Twelve gifts returned.
On paper, that’s average. In reality, it’s disconnection—a widening gap between those who give and those who still feel connected.
I’ve watched this pattern repeat across the sector.
The numbers may hold steady—or even rise—but the base beneath them is thinning. A handful of major gifts now sustain what used to be shared by thousands.
The dollars are still there—but they’re coming from fewer people.
For too long, we’ve treated that as a fundraising challenge.
It’s not only a money problem. It’s a connection problem—and a measurement problem.
We can track every gift, every click, every campaign—but not the trust and belonging that keep people engaged.
And we can’t fix what we can’t see, or see what we don’t measure.
That belief is what led me to begin building Semora Commons through my Quantic EMBA—a pilot designed to make belonging and trust visible. The idea is simple: if we can measure connection, we can strengthen it.
Because once belonging becomes measurable, it becomes manageable—and change becomes possible.
If this feels familiar, you’re not alone.
Here’s how Semora is working to turn measurement into momentum.
Data Everywhere, Insight Nowhere
Most nonprofits are drowning in data but starving for meaning. CRMs track gifts. Event tools track attendance. Social platforms track clicks. Yet none reveal why people give, stay, or leave.
Nearly half of nonprofits still move data manually between systems, and fewer than one in ten use it strategically (NTEN 2024). Without shared intelligence, communications default to transactions—a cycle of chasing new donors to replace the ones who quietly leave.
Without a shared benchmark for belonging or trust, leaders can’t see the health of their relationships until it’s already in decline.
Semora was created to close that gap—giving cause-based organizations a way to see, measure, and strengthen the belonging that keeps communities alive.
Resources
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Bloomerang. 2024. “What’s the Impact of Improving First-Time Donor Retention?” Bloomerang Blog.
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Edelman Data & Intelligence. 2024. Trust Barometer 2024: The State of Trust in Institutions. New York: Edelman.
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Fundraising Effectiveness Project. 2024. Quarterly Report, Q4 2024. Washington, DC: Association of Fundraising Professionals.
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Jewish Federations of North America (JFNA). 2024. “Donor Participation Trends.” JFNA Annual Review. New York: JFNA.
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M+R. 2023. M+R Benchmarks Study 2023. Washington, DC: M+R Strategic Services.
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NTEN (Nonprofit Technology Network). 2024. Nonprofit Technology Report 2024. Portland, OR: NTEN.
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Wertheimer, Jack. 2020. “The Shrinking Jewish Middle and How to Expand It.” The Forward, June 2020.


